Shipping Information

At Koralaya, we understand that the anticipation of a new kitchen essential is part of the joy. We are committed to delivering our premium collections to your doorstep with the utmost care, ensuring each piece arrives in pristine condition and ready to elevate your culinary space.

1. PROCESSING TIMES

  • Standard Processing: All orders are processed within 1–2 business days.

  • Quality Check: Each item undergoes a final inspection at our California studio before being meticulously packaged to ensure it meets our high standards of excellence.

  • Note: Orders placed on weekends or public holidays will be processed on the following business day.

2. DOMESTIC SHIPPING (USA)

We offer reliable shipping across the United States:

  • Standard Shipping: Estimated delivery within 3–7 business days.

  • Expedited Shipping: Available at checkout for those who wish to receive their items sooner (2–3 business days).

  • Tracking: A shipping confirmation email with a tracking number will be sent as soon as your order leaves our facility.

3. INTERNATIONAL SHIPPING

Koralaya is proud to serve a global community of kitchen enthusiasts.

  • Global Delivery: We ship to most countries worldwide.

  • Estimated Timeframes: Typically 7–15 business days, depending on the destination and local customs processing.

  • Duties & Taxes: Please note that international orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient.

4. SHIPPING RATES

  • Flat Rate Shipping: Calculated at checkout based on your location and the weight of your order.

  • Complimentary Shipping: We occasionally offer free standard shipping on orders above a certain value. Please check our homepage for current promotions.

5. PROTECTIVE PACKAGING

We specialize in delicate ceramics and precision tools. To ensure your items arrive safely, we use eco-friendly, high-density protective materials. If your order includes fragile items, they will be double-boxed or reinforced to prevent damage during transit.

6. LOST OR DAMAGED SHIPMENTS

Your peace of mind is our priority.

  • If your package is marked as delivered but you haven't received it, please contact us within 48 hours.

  • In the rare event that an item is damaged during transit, please refer to our [Refund & Return Policy] and contact us immediately at service@koralaya.com with photos of the packaging.

7. CONTACT OUR LOGISTICS TEAM

For specific questions regarding your delivery or to request special shipping arrangements, please reach out to our concierge:

Koralaya Logistics Support Email: service@koralaya.com

Phone: (+1) 607 301 3567

Office: 16277 Laguna Canyon Rd #D, Irvine, CA 92618, USA